Frequently Asked Questions

The provisioning process is a procedure applied during car rental. It is applied to protect any traffic fines, bridge crossings, highway usage or other additional fees that may arise during your rental. Provision cancellations can be made within 2 to 15 business days by sending a fax to the bank the day after your vehicle return date.

In case of an accident, after ensuring life safety, without panicking, if the accident is bilateral, the accident detection report; If the accident is one-sided, a police or gendarmerie report is required. When you take delivery of your vehicles, get detailed information about the status of the insurance.

You can view the current list of available vehicles for your online car rental transactions by specifying your vehicle pick-up and delivery location, date and time from the box on the homepage. You can complete your online reservation easily and quickly and make your payment instantly online.

Driving license and age limits for car rentals may vary depending on vehicle classes. You can view the age limits for economy class vehicles or upper segment vehicles in the vehicle information section by making an online reservation.

When picking up your vehicle, most car rental companies will require a valid credit card issued in your name and issued by the banking institution and sufficient funds for the loan amount (deposit).
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